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Customs and Compliance Manager

Mississauga, ON

A Sustainable, Forward Thinking Protein Company

Maple Leaf Foods is a leading meat and plant-based protein company, employing over 11,500 people and publicly traded on the Toronto Stock Exchange. We are proud of our roots, which trace back well over 100 years, but our vision and purpose are decidedly forward looking. As we pursue our vision to become the most sustainable protein company on earth, we are committed to creating shared value – creative business value through addressing some of the world’s most critical social and environmental challenges. Our goal is to build a more sustainable food system, which provides nutritious affordable food, operates within planetary limits, cares for animals responsibly, and meaningfully engages with our communities to advance a more just society. We are advancing bold changes within Maple Leaf and more broadly within society to pursue our vision. We deeply believe this is the sustainable path to growth.

Our job is to make great food

Maple Leaf Foods embraces a strong values-based culture, where our people are deeply engaged in work that is purposeful, fast-paced and challenging.We cultivate an open, non-bureaucratic and inclusive workplace that fosters safety and transparency, along with individual leadership and accountability. Each Maple Leaf team member has a voice and plays an active role in helping all of us achieve our goals with passion and discipline. We support one another to grow professionally, to learn new skills and to take on challenging experiences in the spirit of continuous improvement

Raise the Good in Food

We have united behind a shared purpose – to Raise the Good in Food. This spans a dramatic transformation of our flagship Maple Leaf brand, replacing anything artificial with simple, natural ingredients; investments and process changes to reduce our environmental footprint by 50% by 2025; building a diverse and inclusive culture where all talent thrives; becoming a leader in animal care; and advancing food security through our charitable foundation, the Maple Leaf Centre for Action on Food Security.

Our Leadership Values 

Eight core values guide us in everything that we do.
  • Do What’s Right
  • Shared Value
  • High Performance
  • Diverse and Inclusive Teams
  • Disciplined Decision Making
  • Our Accountability
  • Intense Curiosity
  • Transparency and Humility

The Opportunity

The Customs and Compliance Manager is responsible for the duties and responsibilities associated with Customs Clearance and Customs Brokerage. Including receiving information from and assisting Internal Plants and Vendors, completion of customs documentation, processing of import documentation acting as a regular liaison with our 3PL customs brokers and internal business units. This position will assist in ensuring that all entries are released, classified, and billed accurately within service standards. This role supports our Maintenance, Sales and Marketing teams as well as assisting with Quality Assurance initiatives as they relate to importing and exporting Food Commodities.      

A snapshot of some of the exciting things you will lead and do:

  • Provide strong leadership to ensure timely and accurate importing and exporting of Food Commodities
  • Shape our import and export strategies to achieve supply chain objectives that drive overall MLF business results
  • Coach and inspire teams to navigate solutions and continuous improvement in a demanding environment
  • Ability to handle large volumes of work and meet tight border crossing deadlines, Clearance guidance with our broker, approval of supporting Tariff Classification for confirming entries.
  • Guiding, assisting, and preparing Import / Export documentation for nonstandard international shipments (equipment, samples via Air, Air courier and Ocean)
  • Working Knowledge of Cheese Quota Programs / IREP Duty Deferral Program / Poultry Quota, Prepare export entry copies and data for the team to report monthly.
  • Support the Coordination of R&D samples for both import / export for USDA/FDA/CFIA compliance.
  • Support the Customs Manual relating to CT-PAT compliance and our Membership in CT-PAT.
  • Support the corporation with guidance on all facets of imports and exports, Machinery, Parts, Ingredients and Finished goods CFIA USDA and FDA.
  • Manage US Export Broker Data base in ESP Online, add new Customers and New products.
  • Understand and Manage CARM Payments.
  • Research, Read and Share internally ay USDA / FSIS and CFIA guidance on border changes.
  • Manage the summary billing for both US and Canada duties and taxes (3 Brokers).
  • Attend online meeting as required to support new company initiatives.
  • Champion improvement projects for MLF Cross Border shipments
  • Ownership and maintenance HS Codes and FDA Product Codes for new US export products in SAP
  • Prepare business plans and budgets
  • Periodic travel required

What we have to offer you:

  • Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America
  • Professional and career development opportunities
  • Competitive Health and Wellness benefits that start on your first day of employment
  • Defined Contribution Pension Plan
  • Commitment to Learning – courses, resources and tools provided to all employees
  • Employee Assistance Program

What you will bring:

  • Secondary School graduation, CCS (Certified Customs Specialist) designation or higher
  • Minimum 10 years of Customs experience (all modes),
  • Knowledge of applicable customs laws and regulations relating to food importing and exporting and Machinery imports and Parts (detailed Tariff knowledge)
  • Strong interpersonal and communication skills.
  • Strong analytical, problem solving and quantitative skills
  • Diverse perspective that complements the skills, strengths and opportunities of the team​
  • Alignment with the Maple Leaf Foods’ Leadership Values

Maple Leaf Foods is committed to ensuring the health and safety of all our employees.  As part of this commitment, we have adopted a number of COVID-19 safety measures, including a requirement for all employees to be fully vaccinated by March 31, 2022 and to show proof of vaccination.   In keeping with this policy, successful candidates will need to provide proof of vaccination by March 31, 2022 (or prior to their first day of work if the start date is after March 31, 2022). We will of course consider accommodations for anyone unable to be vaccinated following human rights and other applicable laws
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at accommodations@mapleleaf.com.


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