Sr. IS Analyst, Microsoft 365 Services
A Sustainable, Forward Thinking Protein Company
Maple Leaf Foods is a leading meat and plant-based protein company, employing over 11,500 people and publicly traded on the Toronto Stock Exchange. We are proud of our roots, which trace back well over 100 years, but our vision and purpose are decidedly forward looking. As we pursue our vision to become the most sustainable protein company on earth, we are committed to creating shared value – creative business value through addressing some of the world’s most critical social and environmental challenges. Our goal is to build a more sustainable food system, which provides nutritious affordable food, operates within planetary limits, cares for animals responsibly, and meaningfully engages with our communities to advance a more just society. We are advancing bold changes within Maple Leaf and more broadly within society to pursue our vision. We deeply believe this is the sustainable path to growth.
Our job is to make great food
Maple Leaf Foods embraces a strong values-based culture, where our people are deeply engaged in work that is purposeful, fast-paced and challenging. We cultivate an open, non-bureaucratic and inclusive workplace that fosters safety and transparency, along with individual leadership and accountability. Each Maple Leaf team member has a voice and plays an active role in helping all of us achieve our goals with passion and discipline. We support one another to grow professionally, to learn new skills and to take on challenging experiences in the spirit of continuous improvement.
Raise the Good in Food
We have united behind a shared purpose – to Raise the Good in Food. This spans a dramatic transformation of our flagship Maple Leaf brand, replacing anything artificial with simple, natural ingredients; investments and process changes to reduce our environmental footprint by 50% by 2025; building a diverse and inclusive culture where all talent thrives; becoming a leader in animal care; and advancing food security through our charitable foundation, the Maple Leaf Centre for Action on Food Security. .
Our Leadership Values
Eight core values guide us in everything that we do.
- Do What’s Right
- Shared Value
- High Performance
- Diverse and Inclusive Teams
- Disciplined Decision Making
- Our Accountability
- Intense Curiosity
- Transparency and Humility
The Information Solutions Senior Analyst, Microsoft 365 Services role is a full-time position reporting to the Manager, User Experience based out of the Meadowvale campus offices in Mississauga, ON.
Be part of the team managing productivity and collaboration tools that allow our people to focus on doing their best work. This role is focused on driving execution of strategic and support initiatives, along with managing administration and governance controls over the Microsoft 365 modern platform and other Cloud SaaS. Expect a high degree of interaction with our end users as you explore requirements, configure solutions, test concepts and influence adoption.
Other aspects of the team’s service portfolio include enterprise UX services, website management, webcasting services, administration of other Cloud SaaS and innovation research assessments.
A snapshot of some of the exciting things you will lead and do:
This role provides a wide variety of hands-on experiences that will keep you engaged and challenged.
Design and configure solutions which enable proficient digital processes powered by the Microsoft modern platform (Power Platform, Teams, SharePoint online, etc.)
Manage administration of the Microsoft 365 suite of productivity and collaboration applications and Power Platform Centre of Excellence (CoE) to maintain governance standards
Lead end user workshops to capture and refine business requirements to translate into solution designs
Create intuitive user experiences leveraging tools such as wireframes, process flows, prototypes, information architecture, etc.
Coach users to become more proficient with using their digital tools and grow adoption
Assess impact of Microsoft solution feature changes and releases
Resolve support and incident cases assigned to the team queue within prescribed service level agreements, engaging vendor resources when required
Develop user and technical reference materials and provide knowledge transfer to maintain a sustainable support model
Comply with organizational change and release management process to maintain integrity in our solutions
Perform System Integration Testing (SIT) or facilitate User Acceptance Testing (UAT) on solutions
Research and test new concepts and use-cases to evaluate the business case rationale for implementation
Collaborate with web development resources where back-end development is required as part of the solution
Limited travel to support project initiatives may be required periodically
Other duties as assigned
What we have to offer you:
- Be part of a company with an inspiring and unique vision, with a deep commitment to sustainability and expanding its leadership in sustainable protein across North America
- Competitive Health and Wellness benefits that start on your first day of employment
- Defined Contribution Pension Plan
- Commitment to Learning – courses, resources and tools provided to all employees
- Employee Assistance Program
What you will bring:
A Microsoft Champion mindset with a user-centered focus and drive for continuous improvement.
Strong collaborative nature, open to sharing information and feedback amongst a skilled peer group
Confident with interacting directly or virtually with end users
Excellent verbal and written communication skills, able to articulate their design concepts and conduct knowledge transfer of key concepts in simple terms or imagery end users can comprehend
High empathy, likes problem solving and organizing chaos to structure solutions that deliver value and drive adoption
Well organized and proficient, able to work independently on complex tasks and manage backlog priorities
Microsoft certification or recent experience in managing Power Platform, Teams, and SharePoint Online highly desirable
Applied experience in design and configuration of modern Microsoft solutions for business processes supporting a consumer-packaged goods industry
Experience and knowledge of agile delivery methodology and tools (e.g. Azure DevOps)
Familiarity with Microsoft’s SharePoint Migration Tool and/or ShareGate cloud management tool nice to have
Prior use of BMC Remedy / Smart IT or similar ticket management tools helpful, training will be provided
Post-secondary education in Computer Science or a related business field, or 5+ years relevant work experience
We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.
Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at firstname.lastname@example.org.